Conversational AI is revolutionizing the way large insurance companies interact with their customers. By using natural language processing and machine learning, insurance companies can now provide fast and accurate responses to customer inquiries, streamline the claim process, and even assist with policy selection. With the use of conversational AI, customers can now easily access information and complete transactions through chatbots and virtual assistants, making the process more convenient and efficient. Additionally, conversational AI can also be used for fraud detection and risk assessment, improving the overall security and integrity of the insurance company. Overall, conversational AI is a valuable tool for large insurance companies to improve customer service and streamline their operations.