Advanced AI Services
Leveraging AI for Enhanced Speech Processing and Analysis
Our speech-to-text indexing (STT) service converts spoken words into searchable text, making it easier to find and analyze specific information within audio and video files. STT indexing is useful for organizations that rely on audio and video content, such as contact centers, content creators, and educational institutions. It can help organizations gain valuable insights from their media.
AI-powered content creation can save your business time and resources while providing a competitive edge with compelling, unique and accurate content. With the ability to understand and analyze data, AI-generated content can be highly personalized and tailored to your target audience, increasing engagement and conversions.
Speech and Text Analytics
Speech analytics is the process of capturing spoken conversations in a contact center and converting them to text for analysis. It involves using speech recognition software to transcribe spoken words into written text. Text can be analyzed for customer sentiment, keyword detection, agent performance, and more. It also helps identify patterns in customer interactions and monitor compliance with regulations and company policies. We also offer AI analysis on text channels like email and chat to determine sentiment and surface insights to identify gaps and opportunities.
Voice biometrics is a technology that uses the unique characteristics of an individual's voice to verify or identify them. It involves analyzing the voiceprint of an individual through speech recognition and machine learning algorithms. Voice biometrics is increasingly used as a secure and convenient method of authentication in various industries such as finance, healthcare, and call centers.